Customer Service

ULTRA PLUS PROTECTION PLAN


We offer a two-year protection plan for an additional charge at the time of purchase. Our protection plan protects your fine jewelry and watch investment.


Our protection plan coverage includes those experienced from failures due to the normal wear and tear such as:

  • -Broken, worn or bent prongs
  • -Stretched or broken pearl strands
  • -Cracked or thinning ring shanks
  • -Broken earring posts or backs
  • -Gouges or discoloration
  • -Distorted or dented jewelry
  • -Kinked or knotted chains and bracelets

Gemstone and diamond coverage includes:

  • -Cracks, chips or scratches
  • -Replacement of enhancement diamonds or gemstones

Watch coverage includes failures due to:

  • -Clasp
  • -Case
  • -Crystal
  • -Stem
  • -Crown
  • -Bezel
  • -Watch strap

Additional benefits include:

  • -Initial ring sizing for products over $100
  • -Quality jewelry repairs
  • -24-hour guest service
  • -No deductible or hidden fees
  • -Free lifetime cleaning